Words that work. The importance of communication
Mary Shores is a bestselling author, speaker, entrepreneur and CEO who overcome a number of tragedies whilst building a successful business. Recognised as a leader of innovative thought, Mary has spent over a decade teaching businesses and individuals how to inspire others, create new ways of thinking, identify and achieve their goals, and take action to create truly meaningful results. She is the founder of the Conscious Communications system, which produces positive results through positive action.
This episode is the first of two with Mary and in this podcast she talks about setting up her debt-collection business and how she became aware of the need to be more emotionally receptive to the people she was talking to and the importance of the language she used to communicate. The aim of Mary’s agency was, that at the end of the each call, people were happier because they felt their concerns had been listened to and understood. Mary also discusses the role of communication in leadership and what it takes to be a good leader.
In the second episode, Mary and Russell will be discussing Mary’s book, Conscious Communication.
You can get in touch with Mary at http://maryshores.com/
https://www.linkedin.com/in/shoresmary/
https://www.facebook.com/shoresmary/